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FAQs

How to deliver?

OVERSEAS IMPORT will deliver you the product.

Do you have home delivery services?

No at present we are not providing home delivery services, OVERSEAS IMPORT will call you and you have to pick your product from our pickup point in PHUENTSHOLING / THIMPHU AND PARO.

What is the estimated delivery time?

For the COVID-19 pandemic our delivery time is 10 to 15 days from date of order.

Estimated delivery time depends on the following factors:

•  The Seller offering the product.

•  Product's availability with the Seller.

•  The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax etc) on items sold by Sellers on oekart.in?

There are NO hidden charges when you make a purchase on oekart.in. List prices are final and all inclusive of tax(BST). The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

What are the delivery charges?

Delivery charge varies with each Seller Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

For Products listed as Rs 100 charge for delivery per item is applied if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free Rs.50.

Why is the CoD option not offered in my location?

Temporarily our CoD option is suspended due to COVID-19 and it will resume once COVID-19 pandemic is over.

Can I cancel oekart.in order before delivery?

Yes but within 24 hrs from date of order.

Can order be Cancelled after dispatch?

No

What is the oekart.in delivery time?

09:00 A.M to 6:00PM.

Is Sunday working day for oekart.in?

No. Sunday Closed.

Who is responsible if a parcel goes missing?

Overseas Import (Paro) will be responsible if a parcel goes missing, and you will get back you money from Overseas Import (Paro) within 6 working days.

Can we pay cash on delivery in oekart.in?

No you have to transfer / deposit the amount in mention Bhutan bank account at the time of ordering.